Receptionist - Family Services Center

Classification: Non- Exempt 32 hours weekly

Location: Raffa Family Center - Greenville

Reports To: Raffa Family Services Director

Qualifications/Background:

• Minimum of a high school diploma
• Bilingual in English/Spanish preferred
• Approved DPS, Criminal and CPS background checks
• At least 1-year experience working in related field
• Be able to carry out responsibilities with little or no supervision
• Ability to read and interpret documents such as law enforcement reports, government or agency regulations, and legal interpretations
• A minimum of two-year commitment for this position is preferred
• Have faith in God and have accepted salvation through His son, Jesus Christ; daily living in a relationship with God that would be evident in your life, through word and deed
• Have strong commitment to the Mission of Raffa and be in full agreement with Raffa’s Statement of Faith, Core Values Statement, and Mission Statement. 
• Attend church on a regular basis
• Intermediate skill level with computers, database entry, Microsoft office, and Google Workspace
• Excellent organizational skills
• Excellent typing skills
• Multi-function phone skills
• Excellent oral and written communication skills in both English and Spanish
• General office management and operation
• Willingness to pursue ongoing training
• Self-motivated, dependable, and responsible
• Flexible and joyful working in a high-energy work environment
• Willing to and able to travel, as necessary
• Occasional nights and weekends required to participate in community events as needed

Physical Requirements:

• Must be able to lift and carry 40+ pounds up to waist high level
• Must be able to bend, stoop, crawl, walk, reach, climb on a step stool or ladder, and be able to be sedentary or stand 50% of the time
• Must be able to hear, see, and speak in order to communicate with clients and volunteers efficiently

Duties:

• Answer phone and route calls
• Schedule appointments and walk ins, log no shows, cancellations, and rescheduled appointments according to the guidelines and policies of the Center
• Send reminders for upcoming appointments
• Make phone calls inviting clients to upcoming events
• Make phone calls to reschedule no show appointments
• Greet clients, keep them apprised of any delay in appointments
• Perform clerical duties as assigned
• Perform opening and closing duties as assigned 
• Assist staff with day-to-day operations of the Center
• Ensure that waiting rooms, classrooms, and client areas are always clean and inviting
• Receive, sort, and distribute mail and and office supplies
• Update supply list when supplies are low
• Assist with material donations
• Oversee volunteer activities as assigned by the Raffa Family Services Director
• Enter appropriate information into appropriate database  as per Center guidelines and policies
• Maintain all required training as assigned by Raffa Family Services Director
• Provide prayer for volunteers
• Participate in vendor fairs and booths to network with agencies, vendors, and potential clients as needed
• At all times be a Raffa Ambassador in the community
• Assist with Material Assistance visits as needed
  

This is an non-exempt position. Your work week is limited to 40 hours, calculated Monday to Sunday. Hours worked must be logged into the Quickbooks  app. No overtime is authorized without prior approval from the Executive Director. Raffa retains sole discretion to determine when employees must work greater than 40 hours per week. Working unauthorized overtime hours may lead to disciplinary action and even termination. 

Raffa does not enter into employment contracts with its staff employees. This job description does not constitute a contract of employment and can be amended at any time. This description does not create contractual rights or obligations. All employment with Raffa is on an at-will basis and Raffa reserves the right to terminate any employee at any time, with or without cause.